GENERAL QUESTIONS

DeGlam accepts Visa and Mastercard payments at the moment.

Once your card is charged, the descriptor on your site will appear as DeGlam.com

No! We are against animal cruelty.

DeGlam.com does not currently offer gift wrapping.

Yes! DeGlam experts are passionate about sharing their extensive knowledge. For comprehensive skincare advice, schedule a FREE consultation call with a beauty expert HERE.

If for any reason you are not completely satisfied with your DeGlam.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by DeGlam.com unless there was a shipping error or product damage. If you’d like to return an item purchased in a bundle promotion, please contact our customer support team and we will instruct you with further steps to resolve your issue.

We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will issue a refund (less original shipping and handling fees) to your credit card or exchange an unsatisfactory product for another one if returned within 30 days. Please see our Return Policy for details on how to process.

Please note we can only accept back DeGlam products that were directly purchased through DeGlam.com, we cannot accept products that were purchased from a third-party retailer.

Yes we do offer affiliate programs like: Refersion, APDB and more. For more information please talk with our affiliate manager here.

ORDERS & SHIPPING

It takes 1-2 business days to process your order. Once the order is shipped, it can take 3-9 business days to receive your product depending on location. The processing times are standard for all orders.

Yes. International shipping takes up to 10 business days and all costs are determined at the time of checkout.

Also note, we will gladly ship internationally and provide you with the tracking information.  Once the item(s) leaves our warehouse in Germany and the tracking was assigned the customer has to communicate with the courier for updates. During Covid19, there might be delays

Our warehouses are located in Germany and the United Kingdom. Currently all the orders are shipped from Germany.

DeGlam uses DHL or UPS for most deliveries.

Please note that although we do ship worldwide, some orders are subject to additional customs inspections or duties upon delivery.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. We apologize for the inconvenience that this may bring.

Since we are based in the EU, international packages may be subject to duties and taxes. International shoppers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government. 

 Additional charges for customs clearance must be fulfilled by the recipient.  Import duties, taxes, and charges are not included in the item price or shipping cost. Please check with your local customs website for more information.

DeGlam.com has no control over these charges and we can’t determine or predict what they may be.

Once your order is shipped, you will receive an automatic email along with your tracking number.
If, for some reason, you can’t find your shipping confirmation email, please contact us with your order number and details for your inquiry.

If you didn’t do the following, you could be experiencing shipping delays:

  1. Verify your shipping address at checkout. Please, note that your billing address can be different from your shipping address.
  2. Include your apartment number or suite number on the second line of your shipping address.
  3. Verify you have entered your e-mail address correctly so that we can reach out just in case.
    Always make sure to do these three things when ordering so we can make your experience as seamless as possible!
  4. You may have a shipping delay as the order could be on “back-order” due to high demand but we will inform you via e-mail if this is the case.
  5. If you supplied the wrong address, we cannot change it.  You have to contact the courier to make changes if possible.

Please keep in mind that during COVID 19, there might be some delays that are out of our control.

Defective and/or damaged merchandise must be reported within 14 days of delivery in order to be replaced. Please notify us by email at [email protected] and send a photo of the damaged goods with a description of what is defected or damaged.

DeGlam.com will issue a refund within 14 business days of receiving and processing your returned order in our warehouse.

Unfortunately, we are not able to cancel an order if it has already been shipped. Please check our Refund & Returns policy for more information.