Refunds & Returns

If for any reason you are not completely satisfied with your DeGlam.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by DeGlam.com unless there was a shipping error or product damage. If you’d like to return an item purchased in a bundle promotion, all the items must be returned for a full refund.  Full refunds will be issued to the credit card used for the purchase.

Receiving your Refund

We will process a refund after we receive and process your return. Please expect the refund to be received within 4 weeks after returning your items (though in many cases you’ll receive the refund sooner).

This time period includes:

  • 5 to 10 business days for us to receive your returned items
  • 7-10days for us to inspect and process your return
  • 7 – 10 days for your bank to process our refund request

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Late Returns

Your item(s) should be sent back to us within 15 days of receiving your order with all stickers attached and in its original packaging. Returns outside of this timeframe may be accepted at the discretion of DeGlam and will only be eligible for a refund in the form of store credit.

Cancelling Orders & Modifying Orders

Once you place your order, you have one hour to cancel your order.  We do not allow cancellations or modifications of your order once it has been finalized. Please ensure all shipping and contact info is correct before submitting your order. Once your order has been finalized we will not be able to modify it.

Exchanges

If you would like to exchange an item for a different one, please return the original (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it can take up to 10 business days to process returns once they arrive at our Returns Center.

Promotions and discount codes:

The promo code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.

Promo codes and discounts cannot be added to an order after it has been placed. All promo codes are available for a limited time, while supplies last, cannot be used once expired, have no cash value or be applied to previous purchases.

Sending back a gift?

If a receipt is presented, you will receive a store credit in the form of a merchandise credit once your item has been returned, inspected and approved.

Looking to return a product you got from another retailer?

We cannot exchange, or reimburse you for, products ordered from a third party retailer. We invite you to contact the point of sale where the purchase was made directly for questions regarding refund.

Return Guide:

What you’ll need when filling out the Return Form:

  • First and Last Name
  • Your DeGlam.com order number
  • Your email address (used to place your order)
  • Select Returns Request Subject
  • Include return reason in the message field

Policy updated on 31/10/2020.